Shipping
All Domestic packages with the United States are shipped via FedEx
All International packages are shipped via USPS
Domestic Shipping:
Ground ($100 and over) - Free Shipping
Ground ($100 and under) - First Item $12.00. Each Additional items $5.00
3 Day (All) - First Item $18.00. Additional Items $5.00
2 Day (All) - First Item $24.00. Additonal Items $5.00
1 Day (All) - First Item $48.00. Additional Items $24.00
International Shipping:
International (All) - $39.95
Please allow 10 - 15 days for delivery time on International orders.
Returns, Exchanges, and Refunds
Whether you are returning for a store credit, refund, or exchanging for a different item, all items must come back to us in same condition in which you received them or we will not issue a refund. Shoes must be returned with no signs of damage, wear or tear, and in the same original box, with tags attached. Due to health code and hygienic reasons, Swimwear and Lingerie, are Final Sale. Items purchased with a promotional code will not be refunded, but may be returned for Store Credit or Exchange. When returning any item, they must include tags and show no signs of wear and tear, damage or alterartion.
Refunds
We must receive your item back to us within 7 business days from the day your received it.
Store Credit and Exchanges
We must receive your item back to us within 14 days from the day you received it.
We recommend sending items back via a service that provides a tracking number (FedEx, UPS, DHL) or insured Priority Mail. We cannot be responsible for items lost on the way back to us. We do not reimburse shipping charges.When returning merchandise for Store Credit, Refund or Exchange, you are responsible for the safety, quality and cost of all merchandise. If your merchandise returns to us damaged, we will file a claim to recover the funds. Please insure your packaged merchandise for the FULL AMOUNT, when sending it back for return.
Sending back an item for store credit/refund: 1) If you decide you do not want an item or have a damaged item, please e-mail us at orders@bleuclothing.com and request a Return Authorization number. Please provide your name and order# in the e-mail. You may also call us to request a Return Authorization number at (323)939-2228) Once you receive your RA# (shouldn’t take more than one day), please send the item back. 3) Once we receive your return we will e-mail or call you with a confirmation stating that we have received your item(s), along with confirmation of the refund or amount of store credit you now have with bleuclothing.com.
SALE Items / Discount Codes / Special Orders / Price Match
All sales are final on mark-down (SALE) merchandise.
Discount codes may be used online toward Full Price merchandise ONLY.
All orders that are processed with a discount code, are considered sale, and are FINAL.
Discount codes may not be used toward Sale items, Special Orders, or combined with other codes.
Special Orders may be made via telephone or email request. Items purchased for Special Order depend on the designer availability, and must be paid for in advance. All Special Orders are FINAL SALE. No returns, exchanges are refunds.
Price Match guarantee is only available when purchasing our items to match another sites Full Priced items Ex: If you see a dress on another site for sale, we will not price match to their sale price. Price match has a 50% limit. This means we will price match up to 50% on all items.
How to use store credit
To use the store credit for online purchases, please send us an e-mail at orders@bleuclothing.com and provide us with your RA or EA#, along with the items you want. Be sure to include item number, item name, size, color and quantity.
If the items you order exceed the amount of your store credit, we require that you fill out our “Credit Card Charge Authorization” page that was included in your original shipment. If you no longer have this page please e-mail us at orders@bleuclothing.com and another one will be mailed or faxed per your request. DO NOT order from the website directly or your credit card will be charged. Store credits cannot be used through our online payment system.
Which credit cards do you accept?
Visa, Mastercard, American Express, and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. For online purchases, we do accept Pay Pal.
Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If you do receive an order that was canceled, accept delivery of the item and call 323-939-2228 for return instructions.
I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
What happens if the item I ordered is not available?
Most items appearing on the website are in stock for immediate delivery. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater value. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order. We constantly update our computer system with new information. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
Why was I charged sales tax on my purchase?
State tax is applied to any item if you live in the state of California
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via FedEx, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.
Can I ship my order to a different address?
Yes. When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Also just to double check your shipping, you may submit "a different shipping address" via email to orders@bleuclothing.com. Any orders, domestic or international which are shipping to a different address than the billing address will require a written authorization from the customer to do so...and a copy of the credit card and valid id. You can send this fax to (323) 939-2225.
Gift Certificates
To order a gift certificate online please click “Gift Certificates” on the menu. You will see gift certificates are available in the following denominations: $20, $40, $60, $80 and $100. Select the denomination you would like. In the drop down “Quantity” box select how many gift certificates you would like to purchase in that particular denomination. The gift certificate will look exactly as it appears online. We will leave the name and message section blank for you to fill in. Gift certificates do not expire.
