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Do you accept international orders ?
Yes, we do take international orders. Simply use our shopping cart to place your
order. We charge a flat shipping and handling rate. If the package exceeds 14x14x14
inches in size, additional fees may apply but we will notify you before any changes
take place.
What are your store hours?
Our store is open Monday-Saturday 11am-8pm and Sunday 11am-7pm Pacific time.
The Internet Department for Online Orders is available Monday - Friday from 11am
-8pm to assist you with your orders.
You may order online at any time during any day of the week.
Discount Codes/Special Orders/Price Match
Discount codes may be used online toward Full Price merchandise ONLY.
Discount codes may not be used toward Sale items or Special Orders.
Special Orders may be made via telephone or email request.
Items purchased for Special Order depend on the designer availability, and must
be paid for in advance.
All Special Orders are FINAL SALE. No returns, exchanges are refunds.
Price Match guarentee is only available when purchasing our items to match another
sites Full Priced items
Ex: If you see a dress on another site for sale, we will not price match to their
sale price.
Price match has a 50% limit. This means we will price match up to 50% on all items.
Which credit cards do you accept?
Visa, Mastercard, American Express, and Discover/Novus cards are accepted, as well
as debit cards which bear the Visa or Mastercard logo.
For online purchases, we do not accept personal checks or Pay Pal.
Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If you do receive an order
that was canceled, accept delivery of the item and call 323-939-2228 for return
instructions.
I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take
7-10 business days for you to receive your credit. You should see this on your next
credit card statement or the following one, depending on where you are in your billing
cycle.
What happens if the item I ordered is not available?
Most items appearing on the website are in stock for immediate delivery. On occasion,
however, an order may be delayed due to availability or other circumstances. In
the unlikely event there is a change or delay in filling your order, we will notify
you via phone, postal mail or email. We know that this can be inconvenient, and
we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value. Offer a BACKORDER and new
estimated delivery. You can wait for the new delivery date, or cancel for a full
refund at any time prior to shipment. CANCEL your order. We constantly update our
computer system with new information. On rare occasions new circumstances come to
our attention after the placement of your order. Therefore, we reserve the right
to cancel your order for a full refund at any time.
Why was I charged sales tax on my purchase?
State tax is applied to any item if you live in the state of California
How long will it take to receive my order?
The standard shipping time for orders shipped via FedEx ground is 5-10 days.
If you have ordered Express shipping of any kind; all orders placed after 5pm will
be shipped the next business day.
If you order Express shipping on a Friday after 5pm, your order will not be shipped
until the following Monday.
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via FedEx, and a valid street
address is needed to ensure proper delivery. If a P.O. Box is used as a shipping
address, an error message will appear when submitting the order. We also cannot
deliver to A.P.O., F.P.O. or foreign addresses.
Can I ship my order to a different address?
Yes. When you place your order and come to the Check Out screen, just replace your
address with the address you want to ship your merchandise to, then continue. Remember
to use a street address, not a Post Office Box, for any shipping address.
Also just to double check your shipping, you may submit "a different shipping address"
via email to bleuorders@earthlink.net.
Any orders, domestic or international which are shipping to a different address
than the billing address will require a written authorization from the customer
to do so...and a copy of the credit card and valid id. You can send this fax to
(323) 939-2225.
How are shipping charges calculated?
Domestic Orders within the United States
All Domestic orders are shipped via FedEx. Rates and charges are applied
according to package contents, delivery service, and weight of the total shipment.
International Orders outside of the United States
All International orders are shipped via USPS. You will be charged a flat rate,
depending on number of items ordered.
Express shipping is available on international orders, however we send out all International
orders with Standard Priority.
Allow upto 2 weeks, depending on your location.
**For International orders, Bleu Clothing is not responsible or liable for any customs charges or taxes that may occur. We charge you a flat rate with your purchase. Other than this, we are not liable for any additional cost. In the event that you decide to return your international order for a Refund you will not be refunded any shipping costs. This includes, no refunds of Custom taxes.
Returns, Exchanges and Refunds
(Effective 7/1/2007)
All Sale Items are final and cannot be returned
for Refund, Store Credit or Exchange.
All Special Orders are final and connot be returned for Refund, Store Credit or
Exchange.
Whether you are returning for a store credit, refund, or exchanging for a different
item, all items must come back to us in same condition in which you received them
or we will not issue a refund. All items must be:
-unworn
-unaltered
-contain no signs of damage
-have original tags still attached
-we must recieve your items back to us within 7 business days from the day you recieved
them for Refund.
-we must recieve your items back to us within 14 business days from the day you
recieved them for Exchange or Store Credit.
We recommend sending items back via a service that provides a tracking number (FedEx,
UPS, DHL) or insured Priority Mail. We cannot be responsible for items lost on the
way back to us. We do not reimburse shipping charges.
Please note that items purchased from the “On Sale” category cannot be returned.
All “On Sale” purchases are FINAL.
When returning merchandise for Store Credit, Refund or Exchange, you are responsible for the safety, quality and cost of all merchandise. If your merchandise returns to us damaged, we will file a claim to recover the funds. Please insure your packaged merchandise for the FULL AMOUNT, when sending it back for return.
Sending back an item for store credit/refund:
1) If you decide you do not want an item or have a damaged item, please e-mail us
at bleuorders@earthlink.net
and request a Return Authorization number.
Please provide your name and order# in the e-mail. You may also call us to
request a Return Authorization number at (323)939-2228.
2) Once you receive your RA# (shouldn’t take more than one day), please send the
item back.
3) Once we receive your return we will e-mail or call you with a confirmation stating
that we have received your item(s), along with confirmation of the refund or amount
of store credit you now have with bleuclothing.com.
Sending back an item in exchange for another:
* If you would like to exchange an item for size, or would like a
completely different item, please e-mail us at
bleuorders@earthlink.net
and request an exchange authorization number. Please provide
your name and order# in the e-mail.
* Once you receive your EA# (shouldn’t take more than one day)
* Once we receive your exchange request we will e-mail you a confirmation
stating that we have received your item/s, along with confirmation of the new item/s
that we will be sending out.
* If the item you requested is out of stock or no longer available,
we will issue a store credit in the amount of the item/s that you sent back.
How to use a store credit:
To use the store credit for online purchases, please send us an e-mail at
bleuorders@earthlink.net
and provide us with your RA or EA#, along with the items you want. Be sure to include
item number, item name, size, color and quantity.
If the items you order exceed the amount of your store credit, we require that you
fill out our “Credit Card Charge Authorization” page that was included in your original
shipment. If you no longer have this page please e-mail us at
bleuorders@earthlink.net
and another one will be mailed or faxed per your request.
DO NOT order from the website directly or your credit card will be charged. Store
credits cannot be used through our online payment system.Back to Top
Gift Certificates
To order a gift certificate online please click “Gift Certificates” on the menu.
You will see gift certificates are available in the following denominations: $20,
$40, $60, $80 and $100. Select the denomination you would like. In the drop down
“Quantity” box select how many gift certificates you would like to purchase in that
particular denomination. The gift certificate will look exactly as it appears online.
We will leave the name and message section blank for you to fill in. Gift certificates
do not expire.
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